Refund & Cancellation Policy

• Cancel any time from Settings → Billing → Cancel Subscription, or email billing@yinpsi.com.
• Cancellation is effective at the end of your current billing cycle.
• Your workspace remains fully functional until the end of the paid period.
• There are no cancellation fees.

Subscription charges

• No pro-rata refunds for unused days in a billing cycle.
• Cancel on day 5 and you retain access for the remaining ~25 days.

Billing errors

• Email billing@yinpsi.com within 14 days of the charge.
• Include your registered email, the charge amount, and the date.
• We review within 5 business days; valid refunds are processed within 10 business days.
• Refunds are issued to the original payment method.

Duplicate charges

• Automatically refunded upon detection.
• Email billing@yinpsi.com for immediate resolution.

Meta conversation fees

• Billed by Meta directly to your WhatsApp Business Account — not by YinPsi.
• YinPsi cannot refund Meta's charges.
• Contact Meta Business Support for Meta billing disputes.

AI overage charges

• Non-refundable.
• Set overage caps from Settings → AI Usage to control spend.

• Within 30 days: resubscribe to restore your workspace with all data intact.
• After 30 days: data is deleted and a new workspace is required.

For any billing question, email billing@yinpsi.com — we respond within 24 hours on business days.